Claimlane Claimlane Claimlane Claimlane
Claimlane is a centralized platform for handling returns and warranty claims for retailers and brands. It replaces messy email chains and spreadsheets with a streamlined, automated system.
The platform offers a self-service portal for customers to submit claims easily, ensuring all necessary data and documentation (like photos and receipts) are captured upfront.
Claimlane integrates with major e-commerce, shipping, and ERP systems to automate refunds, generate shipping labels, and communicate with suppliers, significantly reducing resolution times and improving the customer experience.
Role: Marketing Specialist
As Marketing Specialist at Claimlane, I work as part of a small, close-knit team to drive growth across multiple channels. My role spans a wide range of responsibilities — from marketing automation and content to webinar production and outbound — with a strong focus on building efficient systems and contributing meaningfully to shared team goals.
Key Responsibilities:
- Marketing Automation — Building multi-tool workflows using n8n, Clay, Make.com, and Zapier to automate lead enrichment, outbound prospecting, freemium nurture, and CRM data hygiene in HubSpot.
- Webinar Production — Full end-to-end ownership: concept, speaker coordination, promotion, live hosting, and post-event follow-up nurture sequences.
- ICP Research & Sales Enablement — Analyzing customer call transcripts (via Fireflies) to define and refine ICP, sharpen messaging, and provide the SDR team with targeted segment lists.
- Instagram & Video Production — Running Claimlane's Instagram channel; scripting, filming, and editing short-form video content to grow brand presence.
- LinkedIn Content & Ghostwriting — Producing and managing a consistent LinkedIn content calendar including thought leadership posts and ghostwriting for company leaders.
- AI Product Launch — Leading marketing execution for the launch of Claimlane's AI Agent feature, including content, campaigns, and cross-channel promotion.
- Outbound Data & Enrichment — Using Apify, RB2B, and Clay to scrape, enrich, and qualify prospect lists; feeding them into Heyreach for LinkedIn outreach sequences.
- Freelancer Management — Hiring and directly managing Upwork freelancers for design, copywriting, and technical tasks.
- Tool Evaluation & Adoption — Researching, testing, and onboarding new tools as the team expands its stack — often going from zero to production within days.
- SEO & Web Content — Managing Webflow CMS content; contributing to on-page SEO and maintaining the blog and resource library.
Growth Impact
Key growth metrics as the team scales
Webinars
End-to-end webinar production as part of the Claimlane team — from concept and speaker coordination to promotion, live hosting, and post-event nurture.
Content & Social
Writing and social content spanning a LinkedIn newsletter, the Claimlane blog, and short-form video on Instagram.
The After-Sales Party
A newsletter covering after-sales trends, returns strategy, and e-commerce operations for retailers and brands.
Read on LinkedIn →Claimlane Blog
Educational content on returns management, warranty automation, and e-commerce operations — written and managed as part of the content strategy.
Read the blog →@claimlane
Short-form video content scripted, filmed, and edited to grow Claimlane's Instagram presence.
View on Instagram →Tools Used
- HubSpot (CRM & Marketing Automation)
- Clay (Lead Enrichment & Prospecting)
- Make.com / n8n / Zapier (Workflow Automation)
- Apify (Web Scraping & Data)
- RB2B (Website Visitor Identification)
- Heyreach (LinkedIn Outreach Automation)
- Fireflies (Call Recording & Transcript Analysis)
- Buffer (Social Media Scheduling)
- Canva (Visual Content Production)
- LinkedIn Sales Navigator
- Google Analytics 4
- Webflow (CMS & Web Content)
- CustomGPT / AI Tooling
Competencies
- Marketing Automation & RevOps
- B2B Growth Strategy
- Webinar Production (End-to-End)
- Video Production & Editing
- Lead Generation & Enrichment
- Sales Enablement & ICP Research
- Content Strategy & Ghostwriting
- Outbound Sequencing & LinkedIn Outreach
- Tool Evaluation & Rapid Adoption
- Freelancer Management (Upwork)
- Data Analysis & Reporting
- SEO & Web Content Management
Let's talk
Interested in working together, collaborating, or exploring an idea? Tell me a bit about your project and I'll get back to you as soon as I can.
Whether you're a startup looking for your first proper marketing engine, or an established brand exploring how AI can support your growth, I'd love to hear from you.
Share a few details about your goals, timelines, and current challenges. I'll respond shortly on how (and if) I can help.