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Claimlane is a centralized platform for handling returns and warranty claims for retailers and brands. It replaces messy email chains and spreadsheets with a streamlined, automated system.

The platform offers a self-service portal for customers to submit claims easily, ensuring all necessary data and documentation (like photos and receipts) are captured upfront.

Claimlane integrates with major e-commerce, shipping, and ERP systems to automate refunds, generate shipping labels, and communicate with suppliers, significantly reducing resolution times and improving the customer experience.

Claimlane Platform Overview

Role: Marketing Specialist

As Marketing Specialist at Claimlane, I work as part of a small, close-knit team to drive growth across multiple channels. My role spans a wide range of responsibilities — from marketing automation and content to webinar production and outbound — with a strong focus on building efficient systems and contributing meaningfully to shared team goals.

Key Responsibilities:

  • Marketing Automation — Building multi-tool workflows using n8n, Clay, Make.com, and Zapier to automate lead enrichment, outbound prospecting, freemium nurture, and CRM data hygiene in HubSpot.
  • Webinar Production — Full end-to-end ownership: concept, speaker coordination, promotion, live hosting, and post-event follow-up nurture sequences.
  • ICP Research & Sales Enablement — Analyzing customer call transcripts (via Fireflies) to define and refine ICP, sharpen messaging, and provide the SDR team with targeted segment lists.
  • Instagram & Video Production — Running Claimlane's Instagram channel; scripting, filming, and editing short-form video content to grow brand presence.
  • LinkedIn Content & Ghostwriting — Producing and managing a consistent LinkedIn content calendar including thought leadership posts and ghostwriting for company leaders.
  • AI Product Launch — Leading marketing execution for the launch of Claimlane's AI Agent feature, including content, campaigns, and cross-channel promotion.
  • Outbound Data & Enrichment — Using Apify, RB2B, and Clay to scrape, enrich, and qualify prospect lists; feeding them into Heyreach for LinkedIn outreach sequences.
  • Freelancer Management — Hiring and directly managing Upwork freelancers for design, copywriting, and technical tasks.
  • Tool Evaluation & Adoption — Researching, testing, and onboarding new tools as the team expands its stack — often going from zero to production within days.
  • SEO & Web Content — Managing Webflow CMS content; contributing to on-page SEO and maintaining the blog and resource library.

Growth Impact

Key growth metrics as the team scales

+95%
Lead Growth
+122%
SDR Meeting Increase
+64%
Monthly Revenue Growth

Tools Used

  • HubSpot (CRM & Marketing Automation)
  • Clay (Lead Enrichment & Prospecting)
  • Make.com / n8n / Zapier (Workflow Automation)
  • Apify (Web Scraping & Data)
  • RB2B (Website Visitor Identification)
  • Heyreach (LinkedIn Outreach Automation)
  • Fireflies (Call Recording & Transcript Analysis)
  • Buffer (Social Media Scheduling)
  • Canva (Visual Content Production)
  • LinkedIn Sales Navigator
  • Google Analytics 4
  • Webflow (CMS & Web Content)
  • CustomGPT / AI Tooling

Competencies

  • Marketing Automation & RevOps
  • B2B Growth Strategy
  • Webinar Production (End-to-End)
  • Video Production & Editing
  • Lead Generation & Enrichment
  • Sales Enablement & ICP Research
  • Content Strategy & Ghostwriting
  • Outbound Sequencing & LinkedIn Outreach
  • Tool Evaluation & Rapid Adoption
  • Freelancer Management (Upwork)
  • Data Analysis & Reporting
  • SEO & Web Content Management

Let's talk

Interested in working together, collaborating, or exploring an idea? Tell me a bit about your project and I'll get back to you as soon as I can.

Whether you're a startup looking for your first proper marketing engine, or an established brand exploring how AI can support your growth, I'd love to hear from you.

Share a few details about your goals, timelines, and current challenges. I'll respond shortly on how (and if) I can help.

Location: Copenhagen, Denmark
LinkedIn: Connect with me